Start here. Choose the correct service route.
Use the AccountWorx Client Hub to select the correct support route, submit information, access client forms, request assistance or start a new enquiry for accounting, tax, payroll, SARS, CIPC or compliance matters.
Select the route that best matches what you need help with.
The Client Hub helps you move to the correct AccountWorx service area quickly — whether you are submitting tax information, requesting SARS support, updating company records or starting a new business enquiry.
Individual Tax
Use this route for personal income tax returns, SARS auto-assessments, deductions, refunds and ITR12 support.
Business Services
Start here for accounting, bookkeeping, payroll, tax, statutory or broader business compliance support.
Business Tax Compliance
Use this route for company tax, provisional tax, VAT, PAYE, SARS registrations and tax compliance reviews.
Payroll & Employer Compliance
Use this route for payroll support, payslips, PAYE, UIF, SDL, EMP201, EMP501 and IRP5 matters.
Statutory & CIPC
Use this route for company registrations, CIPC changes, annual returns, beneficial ownership and registers.
SARS Compliance Support
Use this route if you have received a SARS notice, verification request, penalty, debt issue or compliance-status problem.
Not sure which route applies?
Start with a short enquiry and AccountWorx will help identify whether the matter belongs under tax, accounting, payroll, SARS, CIPC or compliance recovery.
Submit the right information so your work can move forward.
The Client Hub gives clients a practical starting point for tax season, document submission, information updates and support requests.
Complete your questionnaire. Send the correct documents.
To prepare your tax return efficiently, AccountWorx needs complete and accurate information. Use the tax questionnaire route and supporting document guidance before sending documents by email or WhatsApp.
Complete the questionnaire
Provide your tax information clearly before supporting documents are reviewed.
Attach supporting documents
Upload or send the required certificates, statements, logbooks and schedules requested.
Wait for review
AccountWorx will review the information and request anything outstanding where needed.
Assessment and next step
Once submitted, your assessment, refund, payment or SARS follow-up requirements will be reviewed.
Please do not send incomplete tax information in small pieces.
Complete information helps reduce delays, repeated follow-ups and unnecessary SARS risk.
Already working with AccountWorx? Use the correct request route.
Existing clients can use the Client Hub to submit information, request assistance, update details or follow up on accounting, tax, payroll, SARS and statutory matters.
Keep requests clear. Help us keep work moving.
Clear instructions and complete information help AccountWorx respond faster and avoid repeated follow-ups. Where possible, submit requests through the correct route instead of sending fragmented messages.
Request assistance
Use this route when you need help with an existing matter or need AccountWorx to review something.
Update your details
Update contact details, banking information, addresses, public officer details or other client records.
SARS notice received
Use this route if SARS has issued a verification, audit, penalty, debt notice or compliance-status issue.
Send documents
Use this route when AccountWorx has requested statements, certificates, payroll records or supporting files.
Urgent SARS deadlines must be clearly marked.
Where SARS has issued a due date or notice deadline, include the notice date, reference number and deadline in your request.
New to AccountWorx? Start with the correct enquiry.
New clients can use the Client Hub to identify the correct support route before submitting an enquiry. This helps AccountWorx understand the nature of the matter and respond with the correct next step.
Individual tax enquiry
For personal tax returns, auto-assessments, SARS deductions, refunds and tax season support.
Business support enquiry
For accounting, bookkeeping, business tax, payroll, statutory compliance or business administration.
SARS problem enquiry
For SARS notices, penalties, verifications, audits, outstanding returns, debt or compliance status issues.
Compliance rescue enquiry
For businesses that are behind with accounting, tax, payroll, SARS or statutory obligations.
The right enquiry route makes the next step clearer.
If you are not sure which service applies, start with a general enquiry. AccountWorx will review the issue and guide you toward the most appropriate service route.
A short, clear enquiry helps us respond properly.
Include what you need help with, whether you are an individual or business client, and whether there are any SARS or deadline dates involved.
A simple process once your enquiry is submitted.
The Client Hub is designed to help AccountWorx receive the right information from the start, so your request can be reviewed and directed to the correct next step.
Submit the correct route
Choose the service area that best matches your matter and provide a clear summary of what you need help with.
Information is reviewed
AccountWorx reviews the information provided and identifies whether further documents, clarification or a service proposal is needed.
Next step is confirmed
You will be guided on the next step, whether this is document submission, a consultation, a quote, a service package or a compliance review.
Clear information helps avoid delays.
Where your request relates to SARS, payroll, tax deadlines, CIPC changes or urgent compliance issues, include all relevant reference numbers, dates and documents when submitting your enquiry.
Choose the correct route. Submit the right information from the start.
Whether you are a new client, an existing client, a tax season client or a business needing support, the Client Hub helps direct your request to the correct AccountWorx service area.